Published for the JOneWorld network of J ONE WORLDWIDE LIMITED, Rm 23 14/F PROFIT INDL BLDG, 1-15 KWAI FUNG CRESCENT, Hong Kong (HK).
Welcome to the JOneWorld network operated by J ONE WORLDWIDE LIMITED from Rm 23 14/F PROFIT INDL BLDG, 1-15 KWAI FUNG CRESCENT, Hong Kong (HK). These terms set out the conditions under which you may read this website, send us an enquiry and acquire or take delivery of the services we describe across the route board.
By accessing this website, by sending a message through the contact form or by confirming an order with our dispatch desk, you agree to be bound by these terms and by our privacy policy, which sits alongside them and which you should read together with this page. If you do not accept these terms, please stop using the website and do not send us an order.
The word we, us and our refer to J ONE WORLDWIDE LIMITED and its teams trading under the JOneWorld name. The words you and your refer to the visitor, enquirer or client as the context requires. Where you act for a company, partnership or other body, you promise that you hold authority to bind that body and they agree to these terms with us.
The legal entity behind the JOneWorld service name is J ONE WORLDWIDE LIMITED, which provides computer systems design, computer integrated systems design and related professional, scientific and technical services to businesses operating across international markets.
Our registered and correspondence office is Rm 23 14/F PROFIT INDL BLDG, 1-15 KWAI FUNG CRESCENT, Hong Kong (HK). You may raise any question about these terms, about an estimate or about a live engagement by writing to that address, by email to service@joneworld.mom or by telephone to +12408471868.
Nothing in these terms transfers the company or reduces the obligations owed to you under the laws that govern our engagement. The business signs contracts in the name of J ONE WORLDWIDE LIMITED even where the daily work is described under the shorter trading name JOneWorld used on this website.
To keep this agreement easy to read, we give a short meaning to several repeated terms. A service means any of the recurring lines we advertise, such as the global IT service desk, multi-region cloud operations, international compliance systems, cross-border data platforms, worldwide asset tracking or round the clock network monitoring, together with the work an agreement assigns under those headings.
A project means a defined piece of work with a clear goal and end date, distinct from a standing service route, even where the same staff carry it out. An agreement means the governed contract between us and you, made up of these terms plus the order, the proposal or the statement of work that names the services, the price and the term.
Content means the text, layout, design, code, reports, plans and materials we produce for you under an engagement. Materials supplied by you mean any data, systems, software, files or information you bring us so that we can serve your request. Use these meanings whenever a short term appears later in the text.
You may read the pages of this website freely and without charge, on the condition that you do so lawfully and that you do not interfere with the smooth running of the hall. You agree not to overload our servers with automated requests, to probe for weaknesses in ways that could disrupt other visitors, or to scrape our content for commercial reuse without our written permission.
The descriptions of services on this website are intended to be accurate at the time of writing, but they are general invitations to treat rather than fixed contractual promises. Exact service scope, coverage regions, response targets and prices are set in the proposal and agreement we send you before work begins, and the written agreement governs whenever its detail differs from the marketing page.
We may update, move or remove any page of the website from time to time as the network develops. We do not promise that the website will never be unavailable, and we keep reasonable continuity but make no warranty that errors in the text are impossible or that every statement stays current after a service changes.
When you write to the dispatch desk about a possible service, you make an enquiry rather than placing an order, and no obligation binds either side until we issue a written proposal and you accept it in the way the proposal describes.
Our desk reviews each enquiry and returns either a proposal, a set of clarifying questions or a polite note that the requested work falls outside the lanes we serve. Any estimate we share before you accept remains valid for the period we state, usually thirty days from date of issue, during which we hold the quoted price and the described scope stable.
Information you share only to obtain a proposal stays confidential under the confidentiality clause below, and we do not begin billable work without your clear acceptance. If you ask us to run a paid survey or a proof of concept before the main engagement, we treat that as its own small order with its own quoted price.
An order begins when you accept a written proposal issued by J ONE WORLDWIDE LIMITED. Acceptance takes place when you sign the proposal, when you reply to it with a clear written confirmation, or when you take the first step the proposal names as the signal to start, such as paying a commencement invoice or returning a completed onboarding sheet.
Until those points, both parties may withdraw without penalty and no charge applies. Once an order is accepted, a contract exists between you and J ONE WORLDWIDE LIMITED that these terms describe, together with the specific proposal that both sides have agreed.
We reserve the right to decline an order where the work would break the law, where we lack the licences a region demands, or where a conflict of interest with an existing client would arise. Where we decline after you accept, we tell you promptly, return any payment made for unperformed work and keep confidential what we have seen.
Services are delivered remotely from our halls unless a proposal states otherwise, using secure connections and the software tools that a named agreement lists. Our teams coordinate across regions so that the desk covering your lane hands work onward during a shift change without losing the thread.
For standing routes we deliver to the response and resolution targets shown in your agreement, measured from the moment a correctly filed request is logged rather than from any informal chat. Outage, maintenance and emergency windows are described in the service terms, and planned maintenance is announced ahead of time wherever the route allows.
For projects we deliver against the milestones and acceptance steps in the statement of work. You have a reasonable chance to review each staged result and raise concerns, and we treat the work as delivered for billing when we hand it over and you confirm, or when you fail to raise a genuine defect within the review window the proposal grants.
Fees are set out in the proposal you accept. Standing service routes are usually billed in advance on a monthly or quarterly basis, and projects are billed against an agreed schedule of deposits and milestones set at the time of acceptance.
Invoices carry the full amount owed and the due date, which is usually thirty days after issue unless the proposal states otherwise. Payment is made in the currency and to the account details shown on the invoice. Late payment may attract the interest the law of the agreement allows, and we may pause delivery of a route that remains unpaid beyond the stated window while keeping your data safe and ready for return.
Prices originally quoted exclude all taxes, duties and exchange charges, which are added and invoiced where they apply. If a currency swings sharply or a government introduces a new charge after your price was set, we discuss any unavoidable adjustment honestly with you before the next billing period rather than changing the invoice silently.
Good service depends as much on the client as on the provider, and these terms name the reasonable duties that keep a route flowing. You agree to give our teams prompt, safe and lawful access to the systems, accounts and facilities the service requires, and to tell us at once of any change that would affect the security or the shape of the network.
You promise that software and materials you bring us are yours to deploy, that you hold the needed licences, and that the information you provide about your operations is accurate enough for us to plan responsibly. You agree to keep the contact points on your account current so that service notices and invoices reach a live human being.
You also agree to act with care for the security of the access we grant you, to keep any keys or credentials confidential, and to inform us as soon as you suspect a compromise that touches the systems we manage. Where a client delay slows a project beyond the agreed calendar, we record the delay and discuss a fair adjustment to the schedule.
Everything we prepare under an engagement by JOneWorld teams, including reports, designs, code, configurations, plans, diagrams and operating procedures that we author for you, becomes owned by you once the invoice covering that work is settled in full, except for the tools and reusable components described below.
We keep ownership of our underlying methods, our internal software, our templates, our monitoring scripts and any general building blocks we bring from other work that are not specific to you. Where you use such components, we grant you a continuing, non-exclusive licence to run them as part of the systems we delivered, so that your operations need not be rebuilt around a stranger.
Nothing limits either side from developing similar ideas for other parties, and ideas that remain general knowledge do not belong to any one client. You may request a list of the components we license rather than assign, and we will explain plainly which parts of the delivered system you would purchase outright and which parts you would hold by licence.
In the course of an enquiry or an engagement each side may see the details the other holds private, including business models, system data, pricing, road maps and security arrangements. Both sides treat such information as confidential and agree to use it only for the purpose for which it was shared.
Confidential information does not include material that is already public by no fault of the receiving side, that arrives lawfully from a third party with authority to share it, or that was independently developed without reference to the confidential source. A receiving side may disclose where a court, regulator or law demands it, but gives prompt notice where lawful so the owner can seek protection.
We guard the records we hold on your systems no less carefully than our own, and we return or destroy confidential material when a relationship ends unless a legal duty requires us to retain a copy. These confidentiality duties survive the end of the engagement and continue to protect both sides after the work is closed.
Where we handle personal data stored inside the systems we manage, we act only on the instructions you give us as the controller and we process that data no further than the service requires. Our privacy policy explains how we treat personal data we collect about you from the website, which is separate from client system data.
You agree to comply with the data protection law that applies to the personal information that flows through the services you ask us to support, and to give us lawful and sufficient instructions. Where practical we agree a short data processing addendum for standing routes so that responsibilities, security duties, subprocessor notice and the treatment of data subject requests are written down.
Neither side will deliberately put data at risk. We apply the technical and organisational measures described in our service terms, and you agree to keep your side of the chain secure, including your staff credentials and the devices that reach the systems. Where a breach occurs we cooperate honestly, notify whom the law requires and work to limit harm.
We warrant that the services we supply will be carried out with reasonable skill and care, by staff who hold the competence the work demands, and in line with the scope written in your agreement. For recurring routes we warrant that we will meet the service targets set in those terms measured over the agreed period.
Where the delivered work does not meet this standard, our reported defects will be corrected without delay at our own cost as the first and principal remedy. This warranty runs only for the defects a client reports within the review or resolution window, and it does not cover faults that arise from misuse, unauthorised change, or client supplied materials that were themselves defective.
To the extent the law allows, we make no other warranties or promises beyond those stated in this clause and in your agreement. In particular we do not warrant that an engagement will produce every business outcome you hope for, since results depend on factors outside our control.
Nothing in these terms limits or excludes a liability that the law does not allow a provider to limit or exclude, including liability for death or personal injury caused by negligence or for fraud. Within that boundary, our total responsibility to you for any claim that arises from an engagement is capped at the total fees you paid us in the twelve months before the claim was first raised.
We are not liable for losses that were not a foreseeable result of our breach, nor for any indirect, special or consequential loss. That set includes loss of profits, loss of revenue, loss of expected savings, interruption of business and the cost of substitute services, unless the loss flows directly from our negligence or breach and the law does not permit the exclusion.
Because international services depend on networks, suppliers and circumstances we cannot wholly command, neither side is liable for failure caused by events beyond reasonable control, including severe weather, public emergencies, power loss beyond our sites or a failure in a carrier network we do not operate, provided the affected side acts reasonably to limit the impact.
You agree to hold us harmless against claims that arise from your own acts rather than from our work. In particular you will cover reasonable costs and any award where a claim comes from the materials you supplied being used as we were instructed, from a breach of your responsibilities in these terms, or from your use of a delivered service in a way that contradicts your agreement.
This indemnity applies only where the claim was caused by the client side and not by our own negligence or wrongdoing, and it extends to reasonable legal fees in defending a claim within the promised scope. The protection is balanced so that neither party can shelter behind the other for harm the sheltering party caused.
Where both sides share some fault for a claim, each bears the share that is fairly theirs. No indemnity in this clause asks a client to fund our mistakes, and it operates only to keep the two sides responsibilities distinct.
Standing service routes run for the initial term in your agreement and then continue from month to month unless a party gives the notice period stated in those terms, usually thirty days in writing. Projects run until the milestone work is either completed or the agreement is closed early by mutual consent.
Either side may end an agreement with immediate effect if the other commits a serious breach that the breaching side fails to cure within thirty days of written notice, or commits an act that makes continued co-operation unreasonable, such as a material failure to pay or a serious disclosure of confidential material.
On termination we hand over the materials you own and the data you control in a usable form, and you pay for the work performed up to and including the date of closure at the agreed rates. Either party may suspend service for genuine security reasons with prompt notice, restarting as soon as the cause is resolved.
The courts of Hong Kong Special Administrative Region govern these terms and any dispute arising from the website or from an engagement of J ONE WORLDWIDE LIMITED wherever in the world a user sits. Where a client law requires the courts of their own country for an engagement governed by that territory, the specific agreement may state a different governing law and that choice wins.
We prefer to settle differences by honest discussion before any formal step. Where a dispute cannot be resolved by negotiation, the parties agree to attempt mediation or a similar private process before issuing proceedings, unless urgent injunctive relief is needed to protect confidential material or the integrity of systems.
If any single clause of these terms is found unenforceable by a court, that clause is read down to the smallest extent that keeps it lawful and the rest of the agreement remains in full effect. For users outside any court seat, nothing in this clause removes the mandatory protections their local law grants them as a consumer.
Notices sent under an agreement are effective when delivered to the contact points on your account or to the office details below, and email is accepted for routine correspondence while contracts and termination letters go by post or signed electronic transmission.
J ONE WORLDWIDE LIMITED
Rm 23 14/F PROFIT INDL BLDG
1-15 KWAI FUNG CRESCENT
Hong Kong (HK)
Email: service@joneworld.mom
Telephone: +12408471868
Questions about these terms are answered by our dispatch desk in plain language, and we aim to reply to every message within one or two business days. When you write, please quote any account or proposal reference so that we can bring the correct file to the conversation.
These terms, together with the agreement and the privacy policy, form the entire understanding between the parties about the work it covers, and they were last reviewed to keep them faithful to how JOneWorld serves its clients today.