Prepared by the JOneWorld operations team on behalf of J ONE WORLDWIDE LIMITED, Rm 23 14/F PROFIT INDL BLDG, 1-15 KWAI FUNG CRESCENT, Hong Kong (HK).
JOneWorld, the service name used by J ONE WORLDWIDE LIMITED with its registered office at Rm 23 14/F PROFIT INDL BLDG, 1-15 KWAI FUNG CRESCENT, Hong Kong (HK), respects the privacy of every visitor to this website and every client and partner whose information passes through our systems. This policy explains clearly what information we collect, why we collect it, how we look after it and the choices you hold over your own data.
The word we and our in this document refer to J ONE WORLDWIDE LIMITED and its operating teams acting under the JOneWorld name. The word you refers to any person who reads this website, sends a message, opens an account, requests a service or otherwise engages with our desks and halls. We write this policy to be readable and honest, and we keep it current as our network grows.
By browsing this website or by contacting the dispatch desk you agree to the practices described here. If you do not agree with any part of this policy you are free to stop using the site and to ask our team to delete any personal data we already hold about you through the contact route shown at the end of this page.
The legal entity that controls the personal information described in this policy is J ONE WORLDWIDE LIMITED, a company operating in the fields of computer systems design, computer integrated systems design and related professional, scientific and technical services. Our address for legal and postal correspondence is Rm 23 14/F PROFIT INDL BLDG, 1-15 KWAI FUNG CRESCENT, Hong Kong (HK).
Under the data protection laws of the European Union and the United Kingdom we act as a controller of the personal data you give us directly through enquiry forms, email messages, telephone calls and our service platforms. Where we handle information on your instructions for the operating systems we manage, we act as a processor and your own organisation remains the controller. This policy addresses the information we handle when we act as the controller, so you can expect a clear and direct answer about each set of records we keep for our own business.
This privacy policy applies to the website operated at the domain joneworld.mom, to the JOneWorld service pages you can reach from that domain, to the contact and enquiry tools on those pages, and to any email or telephone correspondence that connects you directly to our dispatch desk.
The policy does not govern the separate privacy practices of third party websites that offer links from our pages, nor the platforms of clients whose data lives inside systems we operate purely as a technical partner. Whenever a link on our site takes you elsewhere, that destination has its own rules and you should read them there before sharing personal information.
If you buy a service from us through a client agreement, the main contract plus that specific agreement will contain any extra terms about the information that service gathers. Where that agreement and this policy do not conflict, this policy still explains the general way we protect personal data across every JOneWorld route.
We keep the amount of personal information we collect to the smallest volume that still lets our desks do useful work. Across the website and our service routes we may collect the following broad groups of information.
Contact details include your full name, your job title, the name of your organisation, a postal address, an email address and a telephone number. We gather these when you submit an enquiry, sign up for a briefing, ask for a proposal, register for an event or otherwise reach the dispatch counter with an identified identity.
Professional details include the industry you operate in, the regions you work across, the nature of the systems you ask us to support and any preferences you state about how you like to be contacted. These help our teams sort your request into the correct service lane without collecting anything you did not volunteer.
Correspondence content includes the body of messages you send us, any files you attach to a query, and notes made by our staff while they serve your request. We treat this content as confidential and use it only to answer you and to keep the thread of work accurate.
We also collect technical data described in the next section, which arrives automatically whenever any browser or device reads pages from our servers. Together these records let us run the website, keep it secure and understand which routes visitors find useful.
Like nearly every server on the internet, ours records a small set of technical details with each request for a page, an image or a stylesheet. These records, often called access logs, capture the date and time of the request, the numeric internet address of your device, the type of browser and operating system you use, the general language of your browser, the page that referred you and the pages you requested.
We hold these logs for the short period needed to protect the site from abusive requests, to diagnose technical faults and to produce rough, aggregated figures about traffic volumes by region. We do not enrich these logs with personal identifiers, and we do not try to rebuild the identity of individual visitors from the numbers in the server records unless we are responding to a clear security incident or a lawful request from authority.
Aggregated statistics help our design team understand, on a broad and anonymous level, which service pages are read most and which parts of the site deserve more attention. These figures never single out a named visitor, and they guide only the arrangement of content rather than any decision about an individual person.
We aim to keep the JOneWorld website light and respectful of your browsing. In practice this site uses no advertising trackers and no analytics cookie that profiles you across other websites. Any small storage file our pages rely on exists only to remember one simple, functional choice you make during a visit, such as whether a help menu stays open.
Where such a functional state is stored, we keep the option brief, we name its purpose plainly, and the stored mark is not read by any third party network. You may block this kind of storage through your browser settings without losing your ability to read the site; the only possible effect is that a helpful panel might need reopening on the next page.
The separate systems we operate for clients are subject to the policies those clients approve and publish. If you use one of our managed platforms under a client engagement, the cookie and storage notes issued by that platform accompany the login and follow the client contract rather than this general website statement.
Personal information that reaches our desks is used for purposes that a reasonable person would expect from a contact of this kind. We use the details you share to respond to your enquiry, to answer a question raised by your message and to give you the estimate or the route map you requested.
When you move beyond an enquiry into a client relationship, we use the information to prepare agreements, to set up your account on our platforms, to deliver the service we agreed to supply, to invoice you correctly and to offer the operational support your route requires. Account data allows our staff to recognise you on the phone and through email so that service continues smoothly between regions.
We also use aggregate and depersonalised information to improve the quality of our services, to train our staff in common patterns and to prepare internal reports about the health of the network. No decision about you as an individual is ever taken solely by an automated process for any purpose such as pricing, eligibility or route allocation without a named member of staff reviewing the outcome and the reason behind it.
Occasionally we send service notices that are essential to an active relationship, such as a change to security procedures or a field operation you must know about. These messages are part of the service you hold, and we send them to the email address you registered regardless of any general marketing preference you have expressed.
Where the rules of the European Union and the United Kingdom apply, we rely on lawful grounds for each kind of processing we perform. When we take your instructions and deliver the service you asked for, we process data because it is necessary to perform a contract with you. When we answer an enquiry before any contract exists, we act on your request and on the steps you ask us to take toward a future agreement.
For purposes such as keeping the site secure, preventing misuse and repairing faults, we rely on the legitimate interest of protecting our systems and our visitors, balanced against your reasonable expectation that a visitor to a business website would not object to basic safeguards. Marketing you have freely requested is sent with your consent, and you may withdraw that consent at any time with a simple message to the desk.
When a law demands that we keep or share certain records, for instance to report to a regulator or to answer a court order issued under our jurisdiction, we process data because we have a legal obligation to do so. In every case we tell you, in the plainest terms, which ground supports each use of your information and why we believe that ground is the correct one.
JOneWorld runs no electrical grid and builds no server metal from scratch. We depend on a small set of trusted suppliers to host the racks we manage, to carry email and to provide the software tools that keep our desks tidy.
Those providers receive only the personal data needed to deliver their part of the work. We sign data processing terms with each of them that restrains their use of your records strictly to the tasks we assign, and we ask them to apply security controls at least as careful as our own. A current list of the subprocessors behind our hosting, mail and collaboration tooling is available on request from the contact desk, and we give reasonable notice whenever we plan to introduce a provider into a category that touches personal data.
We instruct every subprocessor to delete or return personal records when they no longer serve the agreed purpose, and we review our provider list whenever we review this policy so that the description here stays aligned with the reality of the network.
JOneWorld is a global network by design, with service halls and computing resources distributed across several regions so that operators can be served close to where they work. This design means personal data may sometimes travel across a national border, including from a country inside the European Economic Area or the United Kingdom to a third country.
Where such a transfer carries personal data from a jurisdiction that applies transfer restrictions, we make sure the movement rests on an approved safeguard. That safeguard may be a standard contractual clause adopted by the authority, an adequacy decision that recognises the destination country as offering equivalent protection, or another mechanism allowed by the rules in force at the time.
You may ask our contact desk for a copy or a summary of the safeguards that apply to your particular transfers, and we will supply it in a form that respects the confidentiality of our commercial agreements.
We keep personal information only as long as it still serves a genuine purpose and no longer than the law allows. Enquiry messages and the details attached to them are retained for as long as we need them to complete a conversation and answer any follow up, and then they are deleted from our working files.
Where you become a client, the records tied to your account and your invoices are kept for the life of the relationship and for the period required by tax and company law after the relationship ends, so that we can respond to audit and regulator questions that may arrive later. Client system data that we hold purely as a processor is returned or erased in line with the instructions of the client who controls it.
Security and access logs that carry only technical traces are rolled over on short cycles and destroyed as they age, so that no cumulative profile of a single visitor ever builds up in our archive. When each retention window closes, deletion is done in a way that makes the information unrecoverable rather than merely hiding it from view.
We take the protection of personal information as seriously as the sorting hall protects the mail. Access to the records we hold is limited to named staff who need it for their duties, and the small circle of providers described earlier receives access only where a defined task demands it.
Our systems apply transport encryption for data in motion, strong passwords and hardware keys for privileged accounts, routine patching of the software we run and constant review of who holds a key to any door. We maintain written procedures for detecting, containing and reporting an incident that touches personal data, and we notify affected parties and the relevant authorities when the rules tell us that a breach presents a genuine risk.
No guardian can promise a perfect defence against every possible attack, and we make no such claim. What we do promise is disciplined day to day practice, swift notice when something goes wrong, and a truthful account of the steps we take when an incident is found.
Depending on where you live and the law that applies to you, you hold a set of rights over the personal information we keep about you. Not every right applies in every territory, so we describe them here and we honour them where the law supports them.
You may ask for a copy of the personal data we hold about you, so that you can see exactly what a desk file contains. You may ask us to correct any record that is wrong or out of date, and we will update it promptly once you show us what the true value should be. You may ask us to delete your information, and we will remove it when no legal duty or legitimate need keeps it on file.
You may also request a machine readable copy of the data you gave us so that you can move it to another provider, ask us to limit how we process your records while a dispute is settled, or object to processing that rests on a legitimate interest rather than on your consent or a contract.
To exercise any of these rights, write to the contact desk using the details at the end of this policy. We answer every rights request within the time the law allows, usually within one calendar month, and we may ask a small proof of identity so that we do not hand your records to someone who claims to be you.
The services of JOneWorld are intended for businesses, professionals and adults who manage international systems. We do not aim this website or any of our operational products at children, and we do not knowingly collect personal information from a child who uses the site.
If a parent or guardian believes that a child has sent us personal information without consent, that adult should contact the dispatch desk without delay. We will review the record, close any account opened by a minor and delete the information as quickly as the facts allow.
Where the law sets a specific age of consent for the use of online services, we follow that threshold in the territory that applies. Should we learn that a child under that age has provided data in a way we could not reasonably have prevented, we treat removal of that data as our first priority.
The internet, the law and the operating habits of JOneWorld change from time to time, and this policy will be revised to keep pace with them. When we make a material change to the way we handle personal information, we update the date at the top of this page and, where the change is significant enough to deserve a note, we add a brief summary of what changed and why.
Because you may visit this site many times, we encourage you to check this page occasionally rather than relying on a single old reading. If you hold a standing relationship with us, we will tell you directly about any major change through the contact channel we use for service notices.
The version history of this policy remains available on request, and earlier text can be supplied to any reader who needs to compare what once applied with what stands today. Continued use of the website after an update means you accept the revised version in the same spirit you accepted the earlier one.
Questions about this policy, requests to exercise your rights and concerns about how a JOneWorld desk is handling your data can all be raised with the same contact route that opens every other door in the hall.
J ONE WORLDWIDE LIMITED
Rm 23 14/F PROFIT INDL BLDG
1-15 KWAI FUNG CRESCENT
Hong Kong (HK)
Email: service@joneworld.mom
Telephone: +12408471868
We answer every request about privacy carefully and in plain language. If you still feel your concern has not been answered after speaking with our team, you may also lodge a complaint with the data protection authority of the country where you live or work.
This privacy policy was last updated so that it faithfully describes the practices of the JOneWorld network operated by J ONE WORLDWIDE LIMITED.